Privacy Policy
SM Hair & Beauty Studio
11 November 2025
Introduction
Welcome to SM Hair & Beauty Studio, Croydon’s trusted destination for professional hair, beauty, and wellness services. Your privacy is very important to us, and we are committed to handling your personal data with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book appointments, purchase products, or engage with our services.
Business Information
SM Hair & Beauty Studio
📍 70 Lower Addiscombe Road, Croydon CR0 6AB, UK
📞 Phone: 07473176519
📧 Email: smhairbeautystudio@gmail.com
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.
Information We Collect
We collect information to ensure smooth communication and high-quality service delivery. This may include:
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Personal information: Name, phone number, email address, postal address, and date of birth (if provided).
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Booking details: Appointment history, services requested, and stylist or technician preferences.
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Payment information: Only processed securely through third-party payment providers — we do not store full card details.
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Marketing preferences: If you subscribe to our newsletters, promotions, or updates.
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Website usage data: Through cookies or analytics tools, to help us improve user experience and website performance.
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How We Use Your Information
We use your personal data to:
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Manage and confirm appointments or product orders.
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Communicate with you regarding your bookings, updates, or offers.
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Provide tailored beauty and hair care advice based on your preferences.
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Process secure payments and issue receipts.
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Maintain accurate business records as required by UK law.
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Send occasional promotional updates (only if you have opted in).
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Data Protection and Storage
We follow strict internal policies and use appropriate technical measures to protect your personal data from unauthorized access, loss, or misuse.
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All client data is stored securely, whether in digital or paper form.
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Access is limited to authorized team members who need it to perform their duties.
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We regularly update and review our systems to ensure ongoing data protection.
Your information will be retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.
Sharing Your Information
We value your trust and do not sell, rent, or trade your personal data.
We may share your information only with:
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Trusted third-party service providers such as booking, marketing, or payment systems.
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Legal or regulatory authorities, if required to comply with legal obligations.
All third-party providers are required to keep your data secure and use it only in accordance with our instructions.
Your Rights
Under UK data protection law (including GDPR), you have the right to:
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Request access to the personal data we hold about you.
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Request corrections to inaccurate or incomplete data.
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Request deletion of your personal data, where legally applicable.
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Withdraw consent for marketing communications at any time.
To exercise your rights, contact us at smhairbeautystudio@gmail.com We aim to respond to all requests within 30 days.
Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalise content.
You can adjust your browser settings to disable cookies if you prefer, though some website features may not function properly as a result.
No Refund Policy
At SM Hair & Beauty Studio, we take pride in the quality of our services and products. All services and product sales are non-refundable once completed or purchased.
However, your satisfaction matters to us. If you experience any issue with a service or product, please contact us within 48 hours so we can review and address your concern promptly. We may offer adjustments, corrections, or exchanges at our discretion, but monetary refunds will not be issued.
This policy ensures fairness and consistency for all our clients and helps maintain the highest professional standards.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed.
SM Hair & Beauty Studio
70 Lower Addiscombe Road, Croydon CR0 6AB
📞 07473176519